{"id":6178,"date":"2025-04-24T15:55:04","date_gmt":"2025-04-24T20:55:04","guid":{"rendered":"https:\/\/healthy-connections.org\/?post_type=awsm_job_openings&#038;p=6178"},"modified":"2025-04-24T15:56:41","modified_gmt":"2025-04-24T20:56:41","slug":"scheduling","status":"publish","type":"awsm_job_openings","link":"https:\/\/healthy-connections.org\/career\/scheduling\/","title":{"rendered":"Scheduling Specialist"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Be the Voice Patients Trust First<\/h3>\n\n\n\n<p>At Healthy Connections, we believe that exceptional care starts with a single conversation. As a Scheduling Specialist, you&#8217;ll be that first voice\u2014a trusted guide who helps patients take the important step of getting care. We&#8217;re looking for someone who communicates clearly, listens carefully, and is ready to thrive in a fast-paced, team-centered environment.<\/p>\n\n\n\n<p>This full-time role is based in Mena and features a <strong>four-day workweek (40 hours total)<\/strong>\u2014giving you the stability of full-time employment with built-in work-life balance. You\u2019ll work closely with patients and team members across our clinics to ensure scheduling runs smoothly and professionally.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What You\u2019ll Be Doing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Professionally handle inbound calls from new and returning patients<\/li>\n\n\n\n<li>Schedule appointments using our electronic medical records system (eMDs)<\/li>\n\n\n\n<li>Work with digital tools like Phreesia and Updox to support patient engagement<\/li>\n\n\n\n<li>Accurately gather insurance and demographic information<\/li>\n\n\n\n<li>Direct clinical and billing inquiries to the appropriate internal teams<\/li>\n\n\n\n<li>Coordinate appointment changes, cancellations, and follow-ups<\/li>\n\n\n\n<li>Review provider and service updates regularly to stay informed<\/li>\n\n\n\n<li>Partner with leadership to meet scheduling benchmarks and patient experience goals<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What to Expect<\/h3>\n\n\n\n<p>This is a phone-based, administrative position that supports patients from all Healthy Connections clinics. You\u2019ll work in a structured, focused environment where clear communication and attention to detail are essential. The pace is quick\u2014but you\u2019re never on your own. You\u2019ll be part of a close-knit team that collaborates daily to meet goals and provide high-quality care.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Training and Support from Day One<\/h3>\n\n\n\n<p>No guesswork here. You\u2019ll receive full training on our scheduling systems, protocols, and tools (eMDs, Phreesia, Updox). Our onboarding process is designed to make sure you\u2019re confident in your role\u2014and our team and manager will support you every step of the way.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Who We\u2019re Looking For<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High school diploma required<\/li>\n\n\n\n<li>At least 2 years of experience in a medical office or call center preferred<\/li>\n\n\n\n<li>Strong communication and organization skills<\/li>\n\n\n\n<li>Comfortable using Microsoft Office and learning new digital tools<\/li>\n\n\n\n<li>Bilingual in Spanish is a plus, but not required<\/li>\n\n\n\n<li>Ability to prioritize, stay focused, and manage a high volume of calls with professionalism<\/li>\n\n\n\n<li>Willingness to travel to other clinic locations for training or team meetings as needed<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Why Healthy Connections?<\/h3>\n\n\n\n<p>Healthy Connections is a Federally-Qualified Health Center (FQHC) that has been serving Arkansas communities for more than 25 years. We\u2019re here to make healthcare accessible\u2014and we do it with compassion, consistency, and purpose. Our team is supportive, mission-driven, and committed to excellence in every interaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Equal Opportunity and Civil Rights Statement<\/h3>\n\n\n\n<p>Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.<br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.<\/p>\n\n\n\n<p>If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at <a class=\"\" href=\"http:\/\/www.ascr.usda.gov\/complaintfilingcust.html\" target=\"_blank\" rel=\"noopener\">http:\/\/www.ascr.usda.gov\/complaintfilingcust.html<\/a>, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at <a class=\"\">program.intake@usda.gov<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Ready to Apply?<\/h3>\n\n\n\n<p>Fill out the form on this page to get started and take the first step toward joining the team at Healthy Connections.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Be the Voice Patients Trust First At Healthy Connections, we believe that exceptional care starts with a single conversation. As a Scheduling Specialist, you&#8217;ll be that first voice\u2014a trusted guide who helps patients take the important step of getting care. We&#8217;re looking for someone who communicates clearly, listens carefully, and is ready to thrive in [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1883,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-6178","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","organization-healthy-connections","job-type-full-time","job-category-non-clinical","job-location-ar-mena"],"_links":{"self":[{"href":"https:\/\/healthy-connections.org\/wp-json\/wp\/v2\/awsm_job_openings\/6178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthy-connections.org\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/healthy-connections.org\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/healthy-connections.org\/wp-json\/wp\/v2\/users\/5"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/healthy-connections.org\/wp-json\/wp\/v2\/media\/1883"}],"wp:attachment":[{"href":"https:\/\/healthy-connections.org\/wp-json\/wp\/v2\/media?parent=6178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}