Healthy Connections is looking for a Clinical Territory Lead to oversee training and development for clinical staff within an assigned territory. This leadership role is essential in ensuring our healthcare teams are equipped with the skills, knowledge, and support needed to provide exceptional patient care. If you have strong leadership skills, a clinical background, and a passion for quality improvement, this is a great opportunity to advance your career.

This job can be primarily located at several clinic locations but it will require travel to all locations when necessary.

What You’ll Do:

• Train and mentor clinical staff, ensuring competency in workflows, policies, and procedures.
• Oversee quality assurance and performance improvement efforts to maintain high standards of care.
• Collaborate with leadership to ensure clinics are staffed appropriately and operate efficiently.
• Support the implementation of specialized services, patient safety measures, and clinical initiatives.
• Serve as a resource for staff, providing guidance in program development, clinical best practices, and training needs.
• Ensure compliance with CDC guidelines, infection control protocols, and organizational policies.
• Lead staff education programs, including orientation, preceptor programs, and continuing education efforts.
• Participate in nursing evaluations, accreditation activities, and community health initiatives.
• Maintain oversight of the Vaccines for Children (VFC) program and other immunization programs as needed.
• Fill in as provider nurse when required to support clinic operations.

What You’ll Need:

• Certification as a Medical Assistant (MA), Licensed Practical Nurse (LPN), or Registered Nurse (RN).
• Minimum three years of experience in a healthcare setting preferred.
• CPR certification.
• Strong leadership, organizational, and communication skills.
• Proficiency in Microsoft Office and familiarity with electronic health records (EHR).
• Ability to travel between clinic locations for training, oversight, and leadership meetings.
• A problem-solving mindset with the ability to prioritize and make decisions independently.

Why Choose Healthy Connections?

• Four-day workweek for work-life balance.
• Competitive salary and benefits, including health, dental, and life insurance.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) to support personal and family time.
• An opportunity to make a lasting impact by shaping clinical excellence across multiple locations.
• Be part of a mission-driven healthcare organization serving Arkansas communities for more than 25 years.

This is a full-time, leadership position, requiring at least 40 hours per week. Travel within the designated territory will be required.

Ready to Lead?
Just fill out the form on this page to apply.

This position can be based at any of our current clinic locations or remotely depending on the applicant.

Join our innovative team at Healthy Connections where we’re expanding our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs to better serve our communities across Arkansas.

Position Overview:

Seeking a dedicated healthcare professional to manage care for patients with chronic conditions through our state-of-the-art remote monitoring platform. You’ll be part of a team making a real difference in patients’ lives through proactive healthcare management.

Preferred Experience:

Candidates with direct experience in Medicare Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) programs will be given priority consideration. Experience should include:

• Care plan development and management
• Time-based care documentation
• Remote monitoring platform usage
• Medicare compliance requirements
• G0511 billing familiarity

However, we will consider exceptional candidates with strong healthcare backgrounds who demonstrate the ability to quickly master our care management platform.

Key Responsibilities:

• Monitor patient health data through our digital platform
• Review and respond to patient alerts (critical alerts within 30 minutes)
• Maintain regular patient communication
• Document care management activities
• Coordinate with healthcare providers
• Ensure quality care metrics are met
• Manage a caseload of up to 200 patients
• Achieve required monthly time requirements
• Maintain 90%+ patient satisfaction rate

Required Qualifications:

• Medical Assistant, LPN, RN, or similar healthcare background
• 2+ years healthcare experience
• Strong computer skills
• Experience with electronic health records, CGM/eMDs a plus
• Excellent communication abilities
• Detail-oriented with strong documentation skills

Preferred Qualifications:

• Direct CCM/RPM program experience
• Knowledge of Medicare chronic care requirements
• Experience with remote monitoring platforms
• Understanding of G0511 billing requirements
• Track record of successful patient engagement
• Experience meeting quality metrics in similar role
• Bilingual (English/Spanish) a plus

Quality Metrics You’ll Maintain:

• Patient satisfaction: 90%+
• Response times: Critical alerts within 30 minutes
• Documentation compliance: 100%
• Monthly patient contact requirements
• Care plan management
• Regular provider communications

Experience with CCM/RPM programs is highly valued, but we will train the right candidate who demonstrates strong potential and commitment to excellence.

Benefits:

Healthy Connections offers a competitive employment package, including:

• Competitive salary
• Health, dental, and life insurance for employees and families at discounted pre-tax rates
• 401(k) retirement plan with up to 3% company match and profit-sharing contributions
• Comprehensive paid time off, including vacation and sick leave
• Supportive work environment with professional growth opportunities

How to Apply:

To apply, fill out the form on this page and submit your resume and letter of interest.